Returns & Exchanges

At SwitchBot International, we want you to be completely satisfied with your smart home experience, which is why we offer a 30-day return window for items in their original condition. If your device isn't the perfect fit for your home, our streamlined process ensures a quick and efficient resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via the online portal or email with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all cables, manuals, and accessories to ensure the return is eligible for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label or use a tracked courier service to send the package back to our designated international processing center.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned hardware, we will process your refund or exchange within 5-7 business days to your original payment method.