Frequently Asked Questions
Everything you need to know about shopping with SwitchBot International.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How long will it take to receive my order?
Standard international shipping typically takes 7-14 business days. You will receive a tracking number via email as soon as your package leaves our fulfillment center.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to be eligible for a full refund.
Do you offer international shipping to my country?
Yes, SwitchBot International ships to over 100 countries worldwide. Shipping costs and delivery times are calculated automatically at checkout based on your location.
Are your products covered by a warranty?
All our electronics and hardware products come with a standard 1-year limited warranty that covers manufacturing defects and hardware failures under normal use.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 2 hours of placement by contacting our support team.